FAQ's
1. Ordering & Payment
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other major payment methods. All transactions are secure and encrypted for your safety.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly, but if you need to make changes, contact us at tony@newage3d.com within 24 hours. We’ll do our best to accommodate your request.
2. Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping. Shipping costs and delivery times vary by location and will be calculated at checkout.
Q: How long does shipping take?
A: Orders are typically processed within 1-3 business days. Estimated delivery times:
- USA & Canada: 5-10 business days
- Europe: 7-12 business days
- International: 10-20 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email to monitor your package.
3. Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, contact us within 30 days of receiving your order for a return or exchange. Items must be unused and in original packaging.
Q: How do I start a return?
A: Email us at tony@newage3d.com with your order number and reason for the return. Our team will guide you through the process.
Q: When will I receive my refund?
A: Once we receive your returned item, refunds are processed within 5-7 business days to your original payment method.
4. Product & Support
Q: Do you offer warranties on your products?
A: Yes! Many of our products come with a manufacturer’s warranty. If you experience any issues, contact us, and we’ll assist with repairs or replacements.
Q: How do I contact customer support?
A: You can reach us via email at tony@newage3d.com or through our contact page. We typically respond within 24 hours.
5. Promotions & Discounts
Q: Do you offer discounts or promotions?
A: Yes! Subscribe to our newsletter for exclusive deals, early access to sales, and special offers.
Q: Can I use more than one discount code?
A: Only one discount code can be applied per order.
Still have questions? Contact us at tony@newage3d.com – we’re happy to help! 🚀